We're Here

Talk to a real person

Whether it's a question about our formula, your order, or your health goals — we respond to every message personally.

How can we help?

We typically respond within one business day. For urgent order issues, use the live chat icon on the bottom right of our website.

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Email Support
support@primebbiome.com
Mon–Fri, 9am–6pm EST
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Order Inquiries
For order tracking, shipping issues, or returns — include your order number for fastest service.
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Product Questions
Questions about ingredients, dosage, or suitability for your health situation? Our team includes a registered dietitian.
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Refund Policy
We offer a full 60-day money-back guarantee. No complicated process — just reach out and we'll take care of it.
⏱ Average response time
Under 6 hours
During business hours

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