Legal
Last Updated: June 28, 2025

Privacy Policy

We believe you have the right to know exactly how your personal information is collected, used, and protected when you interact with PrimeBiome.

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Important Medical & Legal Disclaimer

These statements have not been evaluated by the Food and Drug Administration (FDA). PrimeBiome products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

The information provided on this website — including blog articles, product descriptions, and customer testimonials — is for educational and informational purposes only. It is not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified healthcare provider with any questions you may have regarding a medical condition.

Individual results may vary. Testimonials on this site reflect the personal experiences of individual customers and are not guaranteed. What works for one person may not work for another due to differences in genetics, lifestyle, diet, and health status.

This Privacy Policy describes how PrimeBiome ("we," "us," or "our") collects, uses, shares, and protects personal information when you visit our website at primebbiome.com, make a purchase, or otherwise interact with our services. By using our website, you agree to the collection and use of information in accordance with this policy.

We are committed to protecting your privacy and handling your data with transparency and care. Please read this policy carefully. If you have questions, contact us at support@primebbiome.com.

1. Information We Collect

Information You Provide Directly

When you interact with PrimeBiome, we may collect the following types of personal information that you voluntarily provide:

  • Contact Information: Name, email address, phone number, and mailing address
  • Account Information: Username and password if you create an account
  • Order Information: Billing address, shipping address, and payment details (processed securely through our payment providers)
  • Communications: Messages you send us via contact forms, email, or customer support
  • Newsletter Subscription: Email address and preferences

Information Collected Automatically

When you visit our website, we automatically collect certain technical information:

  • Device Information: Browser type, operating system, device type, and screen resolution
  • Log Data: IP address, pages visited, time spent on pages, links clicked, and referring URLs
  • Cookies & Similar Technologies: See our Cookies section below for details
  • Location Data: General geographic location based on IP address (country/region level only)
📝 Note

We do not collect sensitive health information beyond what you voluntarily share with us in support communications. We never sell your personal health information.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Order Fulfillment: Processing and shipping your orders, sending order confirmations and tracking updates
  • Customer Support: Responding to your questions, resolving disputes, and handling refund or return requests
  • Account Management: Creating and managing your customer account
  • Marketing Communications: Sending promotional emails, newsletters, and product updates — only if you have opted in. You may opt out at any time.
  • Website Improvement: Analyzing usage patterns to improve website functionality, content, and user experience
  • Legal Compliance: Meeting our legal obligations, preventing fraud, and enforcing our Terms & Conditions
  • Personalization: Customizing your experience on our website based on your preferences and past interactions

We will not use your personal information for any purpose not described in this Privacy Policy without first obtaining your consent.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information with:

Service Providers

We work with trusted third-party companies that help us operate our business. These providers only receive access to the information necessary to perform their services and are contractually obligated to keep your information secure:

  • Payment Processors: Stripe, PayPal (process payment information securely)
  • Shipping Partners: UPS, FedEx, USPS (receive your shipping address to deliver orders)
  • Email Marketing: Klaviyo or similar platforms (manage our email communications)
  • Analytics Providers: Google Analytics (anonymized website usage data)
  • Customer Support: Help desk software providers

Legal Requirements

We may disclose your information when required to do so by law or in response to valid legal requests (such as a court order or government inquiry), or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change via email or a prominent notice on our website.

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device when you visit a website.

Types of Cookies We Use

  • Essential Cookies: Required for the website to function properly (e.g., shopping cart, login sessions). These cannot be disabled.
  • Analytics Cookies: Help us understand how visitors interact with our website. We use Google Analytics with IP anonymization enabled.
  • Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness (e.g., Facebook Pixel, Google Ads).
  • Preference Cookies: Remember your settings and preferences for a personalized experience.

Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies or delete existing ones. Note that disabling certain cookies may affect the functionality of our website. You may also opt out of interest-based advertising through the Network Advertising Initiative or the Digital Advertising Alliance.

5. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, loss, destruction, or alteration.

  • All data transmitted between your browser and our website is encrypted using SSL/TLS (256-bit encryption)
  • Payment information is processed by PCI-DSS compliant payment processors — we never store your full credit card number
  • Access to customer data is restricted to employees who need it to perform their job duties
  • We conduct regular security audits and keep our systems updated
🔒 Security Note

While we take every reasonable precaution, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your data to the highest practicable standard.

6. Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal information:

For All Customers

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request that we correct inaccurate or incomplete information
  • Deletion: Request that we delete your personal information (subject to certain legal exceptions)
  • Opt-Out of Marketing: Unsubscribe from marketing emails at any time using the unsubscribe link in any email, or by contacting us directly

California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, sold, or disclosed; the right to opt out of the sale of personal information; and the right to non-discrimination for exercising your privacy rights. We do not sell personal information as defined under the CCPA.

European Residents (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including the right to data portability, the right to restrict processing, and the right to lodge a complaint with a supervisory authority. Our legal basis for processing your data is typically contractual necessity, legitimate interests, or your consent.

To exercise any of these rights, please contact us at privacy@primebbiome.com. We will respond within 30 days.

7. Third-Party Links

Our website may contain links to third-party websites, including social media platforms, partner sites, and reference sources in our blog articles. These websites have their own privacy policies, which we do not control and are not responsible for. We encourage you to review the privacy policies of any third-party sites you visit.

The inclusion of a link on our website does not constitute an endorsement of the linked site's privacy practices.

8. Children's Privacy

Our website and products are intended for adults aged 18 and older. We do not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information promptly.

If you believe we have collected information from a child under 13, please contact us immediately at support@primebbiome.com.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will:

  • Update the "Last Updated" date at the top of this page
  • Send an email notification to registered customers for significant changes
  • Display a prominent notice on our website

Your continued use of our website after any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

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Full Legal Disclaimer

FDA Disclaimer: These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.

Individual Results Disclaimer: Results mentioned in testimonials, reviews, or marketing materials are not typical. Individual results will vary based on a number of factors including diet, exercise, metabolism, age, and adherence to recommended use. Do not rely solely on testimonials when making health decisions.

Medical Advice Disclaimer: Nothing on this website constitutes medical advice. Always consult with a qualified healthcare professional before starting any new supplement, especially if you are pregnant, nursing, have a medical condition, or are taking prescription medications.

Affiliate & Advertising Disclaimer: Some links on our blog may be affiliate links. We may receive a small commission if you purchase through these links, at no additional cost to you. We only recommend products we believe in.

Accuracy Disclaimer: While we strive to ensure that all information on this website is accurate and up to date, we make no warranties or representations of any kind, express or implied, about the completeness, accuracy, reliability, or suitability of the information provided.

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